Situation
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A Logistics company had a dream but needed help to bring it to life
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The industry was transactional and had a reputation for leveraging clients and truckers for personal gain
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The owners knew there was a better way and called us to provide the expertise to achieve their objective
Action
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We worked with the company to develop a unique, client-first strategy focused on providing the customer extraordinary levels of quality and service with transparency, trust, and value
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Truckers were treated like partners, attracting the best and most reliable in the industry
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We created cultural norms that attracted some of the best young talent in the region
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Then we created operating processes that allowed the company to continue to thrive as it grew
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The sales and marketing plans allowed it to gain global recognition for its transformational practices
Outcome
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The company doubled in size multiple times year over year
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Was recognized on Inc Magazine’s list of fastest growing companies for 7 years
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The focus on serving customers enabled them to achieve the highest customer service level in the Transportation Industry, with 96% client retention and a NPA score 5.7 times higher than the norm
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They annually won awards for one of the best places to work at both the city and state level
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Through on-going leadership development with company founders, the CEO was awarded Ernst & Youngs’s award for the Entrepreneur of the Year and the Torch Award for business ethics